Nature & Objectives

Some say dinosaurs became extinct because they moved too slowly and failed to follow up with the changing pace of the world.  In the past, product and service quality were the fundamental needs of customers, but now response time is a critical success factor for business.  Therefore, it is important for enterprises to review their business processes periodically to ensure their competitiveness. This highly practical workshop aims to share with participants a field-proven approach and the tools for uplifting operation performance.

Workshop Outline:

• Definition of Process
• Business Process Improvement (BPI) vs. Business Process Re-Engineering (BPR)
• Objectives of Business Process Improvement & Its Correlations with Vision, Mission, Values, Objectives, Business Strategies, Organization Structure & Job Duties
• Other Field-proven Approaches for Continuous Improvement
• Introducing the 5-phase Business Process Improvement Model
• Development of Project Definitions
• Developing the “As-is” Process to Understand the Status Quo
• Identification of Process Disconnects and Their Root Causes
• Consulting Approaches for Disconnect Elimination
• Generating Creative Solutions for Process Redesign
• Designing the “Should-be” Processes
• Measuring the Improvement Results

Language: Cantonese with English Handouts

Trainer: Mr. Wilson Chu, Principal Consultant of HMI Academy

Wilson is currently the Principal Consultant of HMI Academy, the Consulting Associate of the Hong Kong Baptist University and also the Chairman of Judge Panel for its Master Degree Project in Strategic Human Resources Management. He was the Consulting Associate of Poon Kam Kai Institute of Management of The University of Hong Kong, the Survey Manager (in Compensation & Benefits) at Watson Wyatt Hong Kong Limited. Wilson has extensive consulting and training experience in Performance Management, Compensation & Benefits Design, Business Process Improvement, and Talent Development, etc. Besides consultancy projects, Wilson has also been engaged in designing and conducting in-house training programs for companies of different sizes and has successfully trained up thousands of executives with management skills required for serving managerial and supervisory roles. His clients include Shiseido, Estee Lauder, Bayer HealthCare, Fila, GAP, Consulate General of Canada, MTR, China Insurance, AIA, BOCG Life, Bank of Communications, Bosch & Siemens Home Appliance, Miele, Kerry Properties, Harbour City, Moody’s, Panasonic, Hitachi, Marks & Spencer, Ocean Park, Hong Kong Express, Hong Kong Airport Services, Vtech, ASM Pacific, Takeda, HKTDC, Po Leung Kuk, etc.

Wilson holds a Master Degree in Manufacturing Engineering from Cornell University in US and a Bachelor Degree in Mechanical Engineering from the University of British Columbia in Canada. He is a certified Psychometric Tools Consultant of the Chinese Personality at Work (CPW). He is also a member of the Hong Kong Institute of Human Resource Management and Hong Kong Society for Quality.

About HMI Academy

HMI Academy is an online training platform wholly owned by HMI Limited. We provide innovative learning solutions to assist participants to enhance competency proficiencies and professional development. According to the concept of 「修身、齊家、治國、平天下」, one must first develop himself/ herself before he/ she can help the company build competitive edge in business world. In light of that, our training program is composed of different areas: Personal Effectiveness, People Management, Strategic Deployment and Strategic HR Management. With the primary focus in Hong Kong and PRC, we have worked across a wide range of industries.